Privacy Policy
Last updated: January 15, 2026. We are committed to protecting your privacy and being transparent about how we handle your data.
1. Information We Collect
Aurora Vault collects information that is necessary to provide and improve our services. We collect information in the following ways:
- Account information you provide when registering (name, email, company)
- Workspace content you create or upload to our platform
- Usage data and analytics to understand how our service performs
- Communications when you contact our support team
- Billing information processed securely by our payment provider (Stripe)
- Technical data including IP address, browser type, and device information
We never collect more data than necessary, and we are explicit about what we collect and why.
2. How We Use Your Information
We use the information we collect to operate, maintain, and improve Aurora Vault. Specifically, we use your data to:
- Provide and personalize our AI workspace services
- Process transactions and send billing-related communications
- Send product updates, security alerts, and support messages
- Analyze usage patterns to improve performance and usability
- Detect, investigate, and prevent fraudulent or illegal activity
- Comply with legal obligations
Important: Your workspace data and uploaded content are never used to train our AI models without your explicit, informed consent.
3. Data Sharing and Third Parties
We do not sell your personal data. We may share data with trusted third parties only as required to operate our service:
- Cloud infrastructure providers (AWS, Google Cloud) under strict data processing agreements
- Payment processors (Stripe) for billing — we never see your full card details
- Analytics providers under anonymization agreements
- Legal authorities when required by law or to protect our rights
All third-party partners are contractually bound to handle your data per our privacy standards and applicable law.
4. Data Security
We implement industry-leading security measures to protect your data:
- AES-256 encryption for all data at rest
- TLS 1.3 encryption for all data in transit
- SOC 2 Type II compliance — audited annually
- Zero-knowledge architecture for workspace content
- Regular penetration testing by independent security firms
- Employee access controls and mandatory security training
5. Your Rights (GDPR / CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Right to access — request a copy of the data we hold about you
- Right to rectification — correct inaccurate personal data
- Right to erasure — request deletion of your account and all associated data
- Right to portability — receive your data in a structured, machine-readable format
- Right to object — opt out of certain processing activities
- Right to restrict processing — limit how we use your data
To exercise any of these rights, contact us at [email protected]. We respond to all requests within 30 days.
6. Cookies and Tracking
We use essential cookies to operate our platform and optional analytics cookies to improve our service. You can manage your cookie preferences through our Cookie Settings panel at any time. We do not use third-party advertising cookies or sell data to advertisers.
7. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, workspace data is permanently deleted within 30 days. Backups are purged within 90 days. Anonymized usage statistics may be retained for up to 3 years for product analytics.
8. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection team:
- Email: [email protected]
- Address: Aurora Vault Inc., 1 Market Street, San Francisco, CA 94105
- EU Representative: [email protected]
We are committed to resolving privacy concerns fairly and promptly.